Jaillen Yehia

Travel Blogger or digital nomad? Don’t use Microsoft Office 365 Until You Read This

Written by Jaillan Yehia

Post Categories: Opinion | Savoir Superior
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Microsoft Office 365

First off, apologies for that rather clickbaity headline.

I wanted to be sure to get your attention if you have subscribed to Microsoft Office 365 (as I did) or are considering it.

Maybe you use Microsoft Office 365 for your email hosting, or use Office software like Word, Excel, Sharepoint, One Drive or any of the suite of features it offers.

I’ve just discovered something about Microsoft Office 365 that has a major impact on any travel blogger, travel writer, digital nomad, location independent worker, or SME with offices in different countries.

I just wish someone had told ME this before I signed up…

I didn’t have a fun weekend. That’s because I spent the entire weekend migrating my email and a large amount of other data such as documents and photos, from one Microsoft Office 365 account to another one. The worst part is, it wasn’t even the first weekend I spent on the task.

The Hidden Issue With Office 365 For Digital Nomads

She looks so happy

The reason for this upheaval? I personally moved country, so all my data held with Microsoft had to move too.

I want to share this with you so you don’t get caught out as I did: unlike Apple, Microsoft doesn’t allow you to change the region you are registered in and add a new payment card belonging to that region and carry on merrily with your accounts and your life.

So if you have a subscription to Microsoft Office 365 already (I primarily use mine to host my email account as well as to use Office software) or are thinking of signing up for one, you need to be aware that you will never be able to change the country you choose as your base.

Microsoft Office 365

Choose carefully which card you use when you subscribe to Microsoft 365

If you ever stop living in that country, and no longer have a billing address and a credit card there (not even a bank account, it must be a card) you will be forced to do a lengthy migration of all your data to a new host.

If you choose to make the new host Microsoft Office 365 in the new region you’ve moved to that’s up to you but the process is the same; you’ll need to cancel your old account, take a back up of all your data and import it to a new host.

I usually make it a rule not to blog about blogging – my site is strictly for travel.

But I also made it a rule for 2017 that I would do everything I could to make my site more useful and helpful for readers, many of whom are people who travel, live overseas and I’m guessing, use email, Word and Excel.

This seems like a crazy secret travel tech loophole which people who move around need to know about.

What Should You Do If you have (or plan to get) a Microsoft 365 Subscription & you travel?

Microsoft Office 365

If you use any of the Microsoft 365 subscription products, or you intend to sign up, you need to be aware that it is not possible to remove the payment method you have in the region you’re in without adding a new one from the same region.

It took me a few calls to support to even establish the fact that it’s physically impossible to change the region, so even many staff at Microsoft don’t know about this.

Once I talked to a more senior member of staff at Microsoft I was assured that if you no longer have a credit card in the country in which you first registered, you have no option but to migrate all data exactly as if you decided to change email host.

So you need to plan in advance if you plan to move or you’ll be moving your digital data at the same time as you’re moving your physical possessions.

I am sure the reasons for the rule are to do with local taxes, currency conversion rates and data hosting rules, but the fact that Microsoft can’t move data between their own servers seemed bizarre to me.

The business subscriptions do come with some excellent support (in the US and Canada – the UK support line didn’t match up at all) and the technician I worked with to move the data was really helpful, friendly and polite, and I certainly couldn’t have accomplished the task without his help.

But the fact that instead of being able to add a new payment method to my account which would take less than 2 minutes, I had to perform a lengthy and painful data migration which took me over 20 hours, convinced me that I should warn other location independent workers about this nasty surprise.

I am not saying that I don’t recommend the actual Microsoft Office 365 subscription  – I actually find it to be very stable and it works well for me.

 

Microsoft Office 365

I work on a Mac and while I always think Microsoft’s software can be cumbersome, I decided I couldn’t live without Word.

Also I discovered Mac Mail just isn’t as sophisticated as Outlook. The fact that my personal data migration involved data held in Mac Mail certainly added a further level of complexity to the issue and I ended up having to find a workaround myself by looking at IT blogs.

If it wasn’t for those helpful IT blogs I would still be scratching my head and be missing a chunk of my emails, so that’s why I hope this blog post has helped someone out.

If you’ve had a similar experience or have any questions feel fee to leave a comment.

 


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  • Thanks for this post! I would’ve never even considered this before moving. More power, more problems in this modern world…

    • Jaillan Yehia

      Really glad if my experience can at least help you out 🙂

  • Lucy Dodsworth

    What a nightmare. I work on a Mac too but have avoided Microsoft software so far (mainly as I don’t want to pay for it) and use Open Office instead – looks like I might have accidentally been sensible in my tightness!

  • What a headache. We have a mac and only use Microsoft for word and excel, but Mr P was muttering about 365 so I will flag this up!

    • Jaillan Yehia

      Provided you have no intention of moving you will be fine, though the idea that you can’t change your billing address and payment method to another region in this day and age seems ludicrous. I know a lot about the support they offer now, so if you do use it I’m happy to help!

  • Claire Robinson

    Glory be – what an utter pain in the butt. I don’t use Microsoft that much except Word. I’m really glad you wrote this in case I’d decided to use 365.

  • Boutique Travel Blog

    That’s shocking! I could imagine it would be really easy for them to do it for you. Mean of them not to and does seem daft that you can’t just keep your old account in the first place.

    • Jaillan Yehia

      That’s pretty much what I thought too.

  • That sounds like such a nightmare! I had to read it several times just to understand all the complications. Thanks so much for pointing this out.

    • Jaillan Yehia

      I hope it helps in some way, I tried to make it really clear what the problem was and I hope you never have to deal with it yourself having been forewarned!

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